FAQ
Step 1. Measure the distance between nose bridge to bottom of the chin.
Step 2. If the distance is less than 12 cms or 4.8 inches, Choose Medium.
Step 3. If the distance is more than 12 cms or 4.8 inches, Choose Large.
How can I equalize pressure?
Pressure can build up in over depths of 8-10 feet. Since there is no built in mechanism to equalize pressure, we recommend not going any deeper than 8-10 feet, but you can equalize using a trick, wearing a nose clip and equalize that way.
If the top of your tube is exposed you may breathe naturally in the nose and out the mouth since there is no mouthpiece, and you can remain indefinitely like this.
Once you are totally underwater, the dry-top system activates, blocking out the water from entering your mask. You may stay under for as long as you can hold your breath.
SHIPPING METHOD
HOW DO YOU SHIP AND WHAT IS THE PRICING ?
Shipping cost is vary, depends on your exact location and shipping option.
SHIPPING TIME
Processing time is 1-4 business days and delivery time is 7-15 days depending on your exact location. You will receive Tracking code that could be tracked to "Delivered" status.
WHY DIDN’T MY ORDER BATCH?
We ship your orders from various international warehouses (US, Canada, and China). Our stock is spread out over multiple fulfilment centres in order for them to get to you faster. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way. Therefore, the partial shipment could be applied to customers’ order.
Sometime, we will delivery the products seperately if the weight of your parcel more than 2kg to reduce the shipping cost.
WHERE DO YOU SHIP?
We are providing international shipping. However, due to the security reasons, we can’t deliver a shipment to the military area.
SHIPPING TIME
HOW LONG WILL MY ORDER TAKE TO BE DELIVERED?
Place order (Receive payment and verification email)
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Processing time (1-4 days)
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Receive shipping confirmation email
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Shipping time (*)
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Receive order
HOW CAN I TRACK MY ORDER?
We will send you the tracking code of your orders to the email that you filled down when placing your orders. This email will also guide you how to track your package. Please note that the tracking information will be displayed 2-5 days after you receiving that email.
WHEN WILL MY TRACKING INFORMATION APPEAR?
You should see tracking events within 48-72 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases the first tracking event only shows up once the shipment was handed over to us.
WHY CAN'T I TRACK MY ORDER ON YOUR WEBSITE?
Please note that the tracking information will be displayed after 2-5 days after being updated.
For the first time, it may take a few minutes to get the information from the carrier. Therefore, sometimes you can not find information about your package, please track again later.
WHY IS MY SHIPMENT STATUS UNCHANGED?
Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs or backlogs. In case your shipment has not arrived within 10 days after the expected delivery time, please contact us.